A good FAQ section for a junk removal business like Unjunk LLC shouldn't just provide information—it should sell. In 2026, customers are looking for three things: price transparency, eco-friendliness, and safety/trust.
Here is a structu
🚛 Pricing & Estimates
How do you calculate your prices?
We believe in fair, transparent pricing. Our rates are primarily based on volume—how much space your items take up in our truck. We offer tiered pricing ranging from a "Minimum Load" (single items) to a "Full Truck Load."
Can I get an exact price over the phone?
We can provide a non-binding estimate via phone or text based on your description or photos. However, because weight and "stackability" vary, our team will provide a firm, no-obligation quote in person before any lifting begins.
Are there any hidden fees?
No. Our quotes include labor, transport, and standard disposal fees. Some specialized items (like tires or refrigerators) may have a small environmental surcharge required by California recycling facilities, but we will always disclose this upfront.
✅ What We Take (and Don't Take)
What items can Unjunk LLC remove?
We take almost anything two people can lift! This includes:
- Furniture: Sofas, mattresses, dressers, and office desks.
- Appliances: Fridges, washers, dryers, and microwaves.
- Yard Waste: Tree limbs, brush, and clippings.
- Construction Debris: Drywall, wood scraps, and flooring.
- E-Waste: TVs, computers, and monitors.
What items can you NOT take?
Per California law, we cannot haul Hazardous Waste. This includes:
- Wet paint, chemicals, and solvents.
- Motor oil, gasoline, or propane tanks.
- Biohazardous materials or medical waste.
- Asbestos.
- Need help with these? We can point you toward your local county's hazardous waste drop-off site.
🌍 Eco-Friendly Disposal
Where does my junk go?
We don't just "dump" your items. Unjunk LLC follows a 3-step process:
- Donate: If it’s in good shape, we take it to local California charities.
- Recycle: Metals, plastics, and electronics are taken to specialized recycling centers.
- Dispose: Only as a last resort do we take items to the landfill.
🗓️ Scheduling & Logistics
Do I need to be home for the pickup?
Not necessarily! If your items are outside (curbside or in a driveway), we can perform the haul while you’re at work. We will send you a photo of the completed job and process your payment securely through Stripe.
What is your arrival window?
We provide 2-hour arrival windows (e.g., 10:00 AM – 12:00 PM). Our crew will text you when they are 15-30 minutes away so you aren't stuck waiting all day.
What is your cancellation policy?
We know plans change. You can cancel or reschedule for free up to 24 hours before your appointment. Cancellations made within 24 hours may be subject to a small trip fee.
🔒 Safety & Payments
Is Unjunk LLC insured?
Yes. We are a fully licensed and insured LLC in the state of California. Our team is trained in safe lifting techniques to protect both your property and themselves.
How do I pay?
For your security, we use Stripe to process all major credit cards. We do not store your financial data, and you’ll receive a digital receipt immediately upon completion.